SAP Knowledge Base Article - Public

2038134 - Changed Adresse Data for Employees are Not Taken Over in New Shopping Carts

Symptom

Why are changed master data for employees such as address data are not taken over in new shopping cart?

Reproducing the Issue

Create a new shopping cart:

  1. Go to the Home work center.
  2. Select the Self Service view and open the Self-Services Overview subview. 
  3. Open the Link Go Shopping (Advanced).

In the Delivery Address copied from Recipient section the system displays the incorrect delivery address.

 

Cause

The delivery address in a new shopping cart is based on the last shopping cart which the employee created and released before. Therefore, the change has to be triggered manually in the shopping cart if required.

Resolution

This is the standard system behaviour.

To trigger the changes in a shopping cart you have to remove the Recipient and enter it again. This will refresh the defaulting and the address from master data would be displayed.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1711