SAP Knowledge Base Article - Public

2036452 - Request processing failed. (XLS 000009) while trying to invoke the method java.lang.Object.getClass() of an object loaded from local variable

Symptom

  • When trying to run dashboard or creating new dashboard based off BEx or Universe(UNX), the following error occurs:

Request processing failed. (XLS 000009) while trying to invoke the method java.lang.Object.getClass() of an object loaded from local variable 'io'.

Environment

  • Dashboards 4.0 SP5 and above
  • Dashboards 4.1
  • Dashboards 4.2
  • SAP BusinessObjects BI 4.0
  • SAP BusinessObjects BI 4.1
  • SAP BusinessObjects BI 4.2

 

Cause

  • Scenario 1. The Dashboard Cache Server is corrupted.
  • Scenario 2. Tomcat "dswsbobje" WAR file is Corrupted.

      It is observed that this issue may occur in a span of 2 to 3 months if the Dashboards services get corrupted

 

Resolution

Scenario 1. Clean up Dashboard processing server Cache:

  1. Open CMC, goto Servers -> Service Categories -> Dashboard Services and check that all the DashBoard Processing server and Dashboard Cache servers are running. If they are running, please stop them.
  2. Navigate to <BIP Installation directory>\DATA\ directory
  3. Delete (or rename) the following folders: XcelsiusProcessingServer and XcelsiusCachingServer. (these folders will be re-created on at service startup)
  4. Go to CMC -> Servers -> Service Categories -> Dashboard Services and start all the DashBoard Processing server and Dashboard Cache servers

Scenario 2. Redeploy dswsbobje using wdeploy utility:

Keywords

dashboard, getClass(), local variable , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1