SAP Knowledge Base Article - Public

2033643 - Crystal Reports crashes with an error message: "Crystal Reports has stopped working" while exporting a report

Symptom

Crystal reports designer crashes with an error message: "Crystal Reports has stopped working"

When exported a Crystal report to PDF, XLS, DOC or any other formats, received an error message: "Crystal Reports has stopped working"

Environment

  • SAP Crystal Reports 2011 SP04
  • SAP Crystal Reports 2011 SP06
  • Windows 7

Reproducing the Issue

  1. Create a blank Crystal report.
  2. Export the report to PDF or any other format.
  3. Click on OK button, the designer will crash with an error message: "Crystal Reports has stopped working".

Resolution

The issue is not reproducible on SAP Crystal Reports 2011 SP09

Keywords

CR, Crystal reports, Crashing, stopped working , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2011, feature pack 03