SAP Knowledge Base Article - Public

2029446 - You are Unable to Cancel the Requested Quantity of Shopping Cart.

Symptom

When you try to cancel the requested quantity of the shopping cart ABC, you can see that the Cancel option is grayed out.

Reproducing the Issue

  1. Go to Home work center.
  2. Choose sub-view Self Services Overview under Self Services view.
  3. Choose Track My Shopping Cart under Shopping.
  4. Select the shopping cart ID ABC

you can see that Cancel Requested Quantity is grayed/disabled.

Cause

Since follow-up document like Goods and Service Receipt, Supplier Invoice are already created,you cannot cancel shopping cart requested quantity.

Resolution

You can only cancel the shopping cart if the follow-up documents are canceled.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1711