You execute the Dunning Run and you notice that for invoices with a long time overdue it is being generated a Reminder Letter instead of a Dunning Letter as per defined in the number of days (Dunning Interval) in Dunning Strategies in Business Configuration Fine-Tune activity.
Reproducing the Issue
1. Go to Receivables Work Center.
2. Go to Periodic Tasks View and then Dunning Runs.
3. Click on New button and select Dunning Run.
4. Complete the necessary data.
5. Click on Activate.
6. Click on Schedule.
7. Select Start Immediately.
8. Click on Save and Close button.
9. Show Active Dunning Runs.
10. Click on Go for refreshing.
11. Select the dunning just created.
12. In the Execution Details select the item with Processing status Finished.
13. Click on Display Log.
14. You will see the generated information.
15. Click on Close button.
16. Go to Receivables Work Center.
17. Go to Dunning View.
18. Select a Dunning ID with In Preparation status.
19. Click on Preview button and select Dunning Letter.
20. You will see that a Reminder Letter is being generated whereas an invoice with a long time overdue has been selected.
Any invoice that is overdue more than the number of days (Dunning Interval) defined in the Dunning Strategies in Business Configuration Fine-Tune activity, the Reminder Letter will be first picked since it was maintained with Dunning Level 0.
The system behavior is correct, when you execute the Dunning Run for the first time, system will go to Dunning Level 0 and will generate a Reminder Letter. Once the Reminder Letter is issued, the last Dunning date is set against the particular invoice and when you execute the Dunning Run again, it will go to the Level 1, following the sequence:
Dunning Level 0: Reminder Letter
Dunning Level 1: Dunning Letter
Dunning Level 2: Dunning Letter
And the same for next levels in case you have configured in your system.
KBA , SRD-FIN-GL , General Ledger , How To