2023754 - My Team's Leads Query is Not Working

SAP Knowledge Base Article - Public

2023754 - My Team's Leads Query is Not Working

Symptom

My Team's Leads query is not fetching any results.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Leads view.
  3. Select the My Team's Leads query and Go.

There are no leads displayed.

 

Cause

My Team's Leads query is meant for Managers. You either are not assigned as the manager for a org unit or you do not have any employees assigned to the org unit for which you are the manager.

Resolution

  1. Go to the Organizational Management work center.
  2. Go to the Org Structures view.
  3. Select the org unit XYZ and choose Edit button.
  4. Select the General tab and enter your name in the field Org Unit Manager.

If you are already the Org unit Manager, the navigate to the Employees tab and add employees to the org unit.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708