SAP Knowledge Base Article - Public

2015593 - Reports Sent As E-Mail Attachment do not Open Directly From E-Mail

Symptom

You want to know why the report sent As E-Mail Attachment cannot be opened directly from the Email.

Reproducing the Issue

  1. Go to the Business Analytics work center.
  2. Go to the Design Reports view.
  3. Open any report XXX (XXX represents the name of the report) which you want to send As E-Mail Attachment.
  4. Click on GO.
  5. Now click on Send and select the As E-Mail Attachment option.

User receives the report as an attachment to his/her E-mail but is unable to open it. The user has to save it to his/her desktop to be able to open it.

Cause

When sending the report As E-Mail Attachment, the system will use the report name as the file attachment name. There is a limitation in the file name at Microsoft side - 218 characters, so if the report name is too long, the report cannot be opened from the Email directly but has to be saved locally first.

Resolution

Use WinRAR/Winzip as the default application for .zip files to access the reports from the attachment.

Keywords

KBA , LOD-CRM-EMP , Employee , Product Enhancement

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711