2013633 - Error: 'Products w/ item group Spare part (engineer pick-up/sales) not supported for location of srv provision On-Site' Occurs When Entering a Product into a Service Order

SAP Knowledge Base Article - Public

2013633 - Error: 'Products w/ item group Spare part (engineer pick-up/sales) not supported for location of srv provision On-Site' Occurs When Entering a Product into a Service Order

Symptom

The following error occurs when entering a product into a service order:
Item XX: Products w/ item group Spare part (engineer pick-up/sales) not supported for location of srv provision On-Site (XX represents the line item number of the product)

Reproducing the Issue

  1. Go to the Service Orders work center.
  2. Select the Service Order Processing view.
  3. Press the New button and select the Service Order option.
  4. Enter all respective data.
  5. Press the View All button.
  6. Go to Service and Spare Parts tab and enter product ABC (ABC represents the number of the product with item type PICK).
  7. Following error message occurs:

Item XX: Products w/ item group Spare part (engineer pick-up/sales) not supported for location of srv provision On-Site (XX represents the line item number of the product)

Cause

In order to use the item type PICK - Spare part (engineer pick-up/sales) in a service order the following scoping question needs to be answered with Yes:

You store spare parts at an own warehouse location for service engineers to collect before starting a service order.

This question is dependent on the scoping element Pick-Up which needs to be included in your scope. If this has not been included the error message occurs.

Resolution

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projects view.
  3. Select your current project and press the Edit Project Scope button.
  4. Go to step 3 Scoping.
  5. Select the element Pick-Up in your scoping using the following path:
    Manufacturing, Warehousing, and Logistics  -> Outbound Logistics -> Pick-Up
  6. Activate the checkbox to include this element in your scoping.
  7. Navigate to step 4 Questions:
  8. Select the path: Service -> Service and Repair -> Spare Parts Handling
  9. You can see that the following question has been activated:
    You store spare parts at an own warehouse location for service engineers to collect before starting a service order.

Keywords

KBA , AP-SCO , Service Confirmation Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1711