SAP Knowledge Base Article - Public

2006685 - Parameter values reset, after clicking the OK button of the parameter prompt window in Crystal Reports

Symptom

  • Parameter reset.
  • Unable to enter parameters values.
  • After clicking "OK", the parameter values reset.
  • In Crystal Reports, when refreshing a report that contains multiple Dynamic Cascading Parameters associating description for the value, some of the Dynamic Cascading Parameter Values are reset after all the values for the parameter are entered, and clicking “OK” to refresh the report.

Environment

  • SAP Crystal Reports 2011 - Support Pack 08 and above
  • SAP Crystal Reports 2013 - Support Pack 02 and above

Reproducing the Issue

  1. In Crystal Reports, create a Dynamic Cascading Parameter.
  2. Insert the Dynamic Cascading Parameters on the report.
  3. Refresh the report.
  4. When prompted by the Dyncamic Cascading Parameter, enter values in all of the prompts, and click "OK"
      
    Notice the parameter values reset.

Cause

  • This issue has been tracked under SAP Note 200674

Resolution

  • The issue is resolved in the following product updates and above:
       
    • Crystal Reports 2011
      • Support Pack 08 - Patch 7
      • Support Pack 09 - Patch 3
           
    • Crystal Reports 2013
      • Support Pack 02 - Patch 6
      • Support Pack 03 - Patch 2
      • Support Pack 04 

Keywords

values disappear, vanished, erased, empty LOV, CR , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013