2006058 - "Invalid License Key" when trying to update Lumira key

SAP Knowledge Base Article - Public

2006058 - "Invalid License Key" when trying to update Lumira key

Symptom

  • Error: "Invalid License Key" when trying to update to Permanent license key.
  • Lumira not accepting or allowing to update the license key.

Environment

SAP Lumira

Reproducing the Issue

  1. Install SAP Lumira with temporary license key.
  2. Try to upgrade or update the keycode.
  3. Go-to Help-Enter Keycode.
  4. Enter permanent or valid keycode. Error: "Invalid Keycode"

 

Cause

The issue is due to the properties file still holding the old keycode.

Resolution

  1. Browse through the local directory on the machine where SAP Lumira is installed.
  2. Go to C:\Users\Public\sapvi and look for the file "hilo_license.properties".
  3. Copy the file to another location or rename it.
  4. Now launch the SAP Lumira and enter the new keycode. It would work.

 

Keywords

Visual Intelligence, invalid keycode , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , Problem

Product

SAP Lumira, desktop edition 1.0