SAP Knowledge Base Article - Public

2004907 - Unable to Update Personal Address of Contacts of Existing Customers Using Migration

Symptom

When you try to update the Personnel Address (such as Mobile Number, Phone Number and Fax Number) of the Contacts of existing Customers, system throws below error messages:

Net update with data in tab: Contacts - Personal Addresses field: Fax is not supported

Net update with data in tab: Contacts - Personal Addresses field: Phone is not supported

Net update with data in tab: Contacts - Personal Addresses field: Mobile is not supported

or

Update not possible; specified data for CUSTOMER-CONTACT_PERSON with key UUID-CONTENT = `XYZ` does not exist”

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Select Implementation Projects view or Overview.
  3. Search and Open the migration activity
  4. Execute Migration for the respective Migration File

Note: Migration Mode is Modify already existing records

Resolution

Modify or Enhance is not supported for Mobile Number, Phone Number and Fax Number of the Contacts.

The reason being, the phone number is together with the mobile number in one structure and for this structure. If you would update the phone number, you would delete the mobile number and vice versa. To avoid data loss, this feature is not supported.

Note: Mass Data Maintenance is a part of data Migration and the concept remains same.

Keywords

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Business ByDesign all versions ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711