1998563 - Error 1713 when installing Crystal Reports XI (11.0.x) on Windows Server 2012

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1998563 - Error 1713 when installing Crystal Reports XI (11.0.x) on Windows Server 2012

Symptom

  • Installing Crystal Reports XO (11.0) on Windows Server 2012.
  • During the install the following error is thrown:

 

"Error 1713. Crystal Reports cannot install one of its required products"

Environment

  • Crystal Reports XI (11.0.x)
  • Windows Server 2012

Cause

  • Crystal Reports XI is not supported on Windows Server 2012

Resolution

  • Update the CR XI install to CR XI R2A (11.5.x).
  • Use the instructions in this blog to update to CR XI R2A.

 

  • NOTE:
    • CRXI R2A is also not officially supported on Windows Server 2012.
    • For more information see this wiki.
    • This is a reported, but untested solution!

Keywords

CR 11 2011 install , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2