SAP Knowledge Base Article - Public

1994202 - Unable to Receive E-Mail Notifications for Purchase Request

Symptom

You have created a purchase request and no supplier is assigned yet. As a consequence, you expect system to send an E-Mail notification saying "Assign Supplier to Purchase Request" to your inbox. However you did not receive any E-Mail notifications.

Reproducing the Issue

  1. Go to the Purchase Requests and Orders work center.
  2. Go to the Purchase Requests view.
  3. Select the Open Tasks view.
  4. You can see the task Assign Supplier to the Purchase Request.
  5. However user not received any E-Mail notifications for this task.

Cause

You are not assigned to the Task Subscriptions in the Home work center.

Resolution

Please follow the below steps to get the E-Mail notifications;

  1. Go to the Home work center.
  2. Go to the Inbox view.
  3. Select Subscribe to Tasks button.
  4. Select Purchase Requests and Orders task element.
  5. Select Purchase Request.
  6. Select Assign Supplier to Purchase Request for E-Mail. (If required, kindly assign the task type, Escalation: Assign Supplier to Purchase Request also).
  7. Save and Close the document.

Once the tasks are configured for E-Mail, users will receive the E-Mail notification in their inbox.

Keywords

KBA , AP-PRP , Purchase Request Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1711