1992724 - Manager is Not Able to See Incidents Processed by Subordinates

SAP Knowledge Base Article - Public

1992724 - Manager is Not Able to See Incidents Processed by Subordinates

Symptom

Manager is not able to see incidents processed by subordinates.

Reproducing the Issue

  1. Go to the Application and User Management work center.
  2. Go to Incidents and Service Tasks view.
  3. Go to Incidents sub-view.
  4. Show My Team's Open Incidents and select Go.

Resolution

In the current release of SAP Business ByDesign, it is not possible for the Manager to see incidents processed by subordinates. This functionality will be implemented in one of the future releases of SAP Business ByDesign.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1702