Manager is not able to see incidents processed by subordinates.
Reproducing the Issue
- Go to the Application and User Management work center.
- Go to Incidents and Service Tasks view.
- Go to Incidents sub-view.
- Show My Team's Open Incidents and select Go.
In the current release of SAP Business ByDesign, it is not possible for the Manager to see incidents processed by subordinates. This functionality will be implemented in one of the future releases of SAP Business ByDesign.
KBA , SRD-CC , Cross Components , How To