SAP Knowledge Base Article - Public

1988566 - When inserting an OLE object into a Crystal report, Chinese characters display as question marks

Symptom

  • Microsoft Document inserted as an OLE object into a Crystal report.
  • Font used is PMingliu and renders correctly in the MS document.
  • In Crystal Reports some of the characters are replaced by question marks.

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2011

Cause

  • Ensure that the font used is fully Unicode compliant.

Resolution

  • Use Arial Unicode MS font.

Keywords

cr uni code char obj show incorrect bad wrong , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , How To

Product

SAP Crystal Reports 2011, feature pack 03 ; SAP Crystal Reports 2013