SAP Knowledge Base Article - Public

1987935 - Error: 'The document could not be saved in <path>', when saving a report in Crystal Reports

Symptom

  • Unable to save report.
  • Able to save the report the first time, but any subsequent save attempts fails.
  • In Crystal Reports, when attempting to save a new report, or an existing report, it fails with the error.

     "The document could not be saved in <Folder Path>
       It has been saved in <Temporary Folder Path>"

Environment

  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Save the report.
  3. Continue editing the report, and when trying to save the change, it then displays the error:
         
    "The document could not be saved in <Folder Path>
      It has been saved in <Temporary Folder Path>"

Cause

  • Anti-Virus software, like McAfee, was blocking the report file.

Resolution

  • Change the configuration of the anti-virus software to only scan documents and executables.

Keywords

CR block temp tmp rpt 2008 2011 AV folder , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016