1982621 - Email Notification is not sent to Approver for Approving the Expense Reports

SAP Knowledge Base Article - Public

1982621 - Email Notification is not sent to Approver for Approving the Expense Reports

Symptom

Approver did not receive the Email Notification for Approving the Expense reports.

Cause

The Scoping Question "Do you want to use e-mail to notify business users about Business Task Management items" is not Scoped in Business Configuration.

Resolution

  1. Go to the Business Configuration Work center.
  2. Go to Implementation projects view.
  3. Select the relevant project & select Edit Project Scope.
  4. Go to Questions.
  5. Go to Communication and Information Exchange.
  6. Go to Business Process Management & then to Business Task Management.

The Checkbox for Scoping Question "Do you want to use e-mail to notify business users about Business Task Management items?" is to be selected.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Travel and Expense 1311