SAP Knowledge Base Article - Public

1981433 - The keyfigures like Actual, Planned and Remaining Work Hours Shows As 0.00 h Value in Customer Project Overview Report.

Symptom

 When you run the Customer Project Overview Report for some customer projects the key figures like Actual, Planned and Remaining Work Hours shows as 0.00 h value in Customer Project Overview Report.

Reproducing the Issue

  1. Go to Business Analytics work center.
  2. Choose the Reports view and click on List sub view.
  3. Choose all reports in Show field and filter with Customer Project Overview Report in the Find field.
  4. Open the Customer Project Overview Report in web browser.
  5. Choose Go button.
  6. Here you will be able to see the keyfigures like Actual, Planned and Remaining Work Hours are shows as zero value in the Customer Project Overview Report.

Or

  1. Go to Project Management work center.
  2. Choose the Reports view and click on List sub view.
  3. Choose all reports in Show field and filter with Customer Project Overview Report in the Find field.
  4. Open the Customer Project Overview Report in web browser.
  5. Choose Go button.
  6. Here you will be able to see the keyfigures like Actual, Planned and Remaining Work Hours are shows as zero value in the Customer Project Overview Report.

Cause

 The keyfigures like Actual Work, Planned Work and Remaining Work are only shown for the customer projects which are linked to Sales Orders that are Released. Hence projects which are of type customer projects without sales integration (Customer Project w/o Sales Integration) will not show these keyfigures and shows as zero value in Customer Project Overview Report.

Resolution

The system is working as designed.

Keywords

KBA , SRD-HR-TLM , Time and Labour Management , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711