SAP Knowledge Base Article - Public

1978691 - Cannot Post Manual Credit Memo With Reference to Purchase Order for which there was no Goods Return

Symptom

You want to post a manual credit memo with reference to a purchase order to reflect a decrease in price. There was no goods movements after posting the corresponding supplier invoice for the purchase order (no Return to Supplier/Outbound Delivery). You get the error: The return document is missing or invalid. To post the credit memo, either go to the Exceptions tab and allow post without return document or wait until the goods return has been posted and then post the credit memo.

Reproducing the Issue

  1. Go to ther work center Supplier Invoicing.
  2. Go to the view Invoice Entry.
  3. Choose Show: All Orders.
  4. Search for the Purchase Order and choose New Credit Memo.
  5. Enter all relevant data and press Check.
  6. You get the error: The return document is missing or invalid. To post the credit memo, either go to the Exceptions tab and allow post without return document or wait until the goods return has been posted and then post the credit memo.
  7. Go to the tab Items and sub-tab Cost Distribution.
  8. Notice that the system looked for a reference to a delivery.

Cause

In case there were no goods movements after invoicing, you need to create a new Subsequent Credit for the invoice.

Resolution

  1. Go to ther work center Supplier Invoicing.
  2. Go to the view Invoices and Credit Memos.
  3. Search for the invoice and choose New -> Subsequent Credit.
  4. Enter all relevant data and press Check.
  5. The status of the credit memo is Ready for Posting.
  6. Go to the tab Items and sub-tab Cost Distribution.
  7. Notice that the costs are distributed against the previous supplier invoice this time (and not a delivery document).

Keywords

KBA , AP-SIP , Supplier Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1711