1977899 - Error: 'The Product keycode is not valid. INS00140', when installing Crystal Reports or Crystal Reports for Enterprise on non-english version of MS Windows

SAP Knowledge Base Article - Public

1977899 - Error: 'The Product keycode is not valid. INS00140', when installing Crystal Reports or Crystal Reports for Enterprise on non-english version of MS Windows

Symptom

  • Keycode error.
  • When installing Crystal Reports, or Crystal Reports for Enterprise, on a version of MS windows other than English, it fails with the error:
                
    "The Product keycode is not valid. INS00140"

Environment

  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
       
  • SAP Crystal Reports for Enterprise 4.0
  • SAP Crystal Reports for Enterprise 4.1
  • SAP Crystal Reports for Enterprise 4.2

Reproducing the Issue

  1. Install Crystal Reports or Crystal Reports for Enterprise on a MS Windows computer, with a language other than English  ( Example: Chinese )
        
  2. After entering a valid keycode to install the product, it fails with the error:
        
    'The Product keycode is not valid. INS00140'

Cause

  • Non-English folder name in the installation media directory, causes the error.

Resolution

  • To be able to install Crystal Reports, or Crystal Reports for Enterprise on Mircosoft Windows other than English.
      
    1. Manually create the following folder on the computer where you are installing Crystal Reports:     
        
           C:\Program Files (x86)\SAP BusinessObjects 
         
         
    2. Install Crystal Reports, and when prompted in which directory to install the product, select the folder: 
           
           C:\Program Files (x86)\SAP BusinessObjects 
          
         
      The product will then install successfully.
       
        
      If you are still experiencing the error, then it could also be an invalid keycode. Ensure you double check your keycode first.
      Also, see the following SAP Knowledge Base Articles:
         
      1638102 - Installation Best Practices for Crystal Reports
           
      1587982 - Error: 'The product keycode is not valid. INS00140', when installing Crystal Reports

Keywords

CR4E, Crystal Report for Enterprise, INS00140 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016