SAP Knowledge Base Article - Public

1977433 - Contacts Not Removed From MS Outlook When Removed from Account in Cloud for Customer

Symptom

When a contact is removed from an account in Cloud for Customer the same contact is not removed from MS Outloook.

Reproducing the Issue

We will use a contact as an example but this also applies to accounts.

In Cloud for Customer

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Select account ABC (ABC represents the contact you want to remove a contact from).
  4. Click on the account name to open the account.
  5. Click on the Contacts tab
  6. Select DEF (DEF represents the contact you want to delete)
  7. Click the Bin icon in the Action column
  8. Click Save

In MS Outlook

  1. Click Add-Ins
  2. Click SAP Cloud for Customer to toggle the Cloud for Customer side pane
  3. Enter DEF in the search field
  4. DEF is still in MS Outlook as a contact

 

Cause

Removing a contact from an account will not trigger a delete the contact from MS Outlook because the contact is still accessible by the user.

Resolution

You can either remove a contact manually from MS Outlook or deny the user access to the contact. An access authorization change in Cloud for Customer will remove the contact from MS Outlook.

Keywords

KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions