You try to attach the Initial Customer Invoice to Dunning Letter before sending Dunning Letter to the Customer via E-Mail, but the feature is not available.
Reproducing the Issue
- Go to Receivables Work Center.
- Navigate to Dunning View.
- Show All Dunning Proposals and find Dunning Proposal XXX.
- Choose Preview Button.
- Click on Send Options.
- Go to Tab Output Details.
- Select E-Mail from Drop-Down-Menu in Field Send By.
- Click on Tab Attachments.
- There are no documents available for selection.
The Options Dialog Box is a default feature which is displayed in all Work Centers, but the function is not available in all Work Centers.
The feature is presently not available in Work Center Receivables.
KBA , SRD-FIN-ACR , Receivables , How To