SAP Knowledge Base Article - Public

1976485 - Error Message “Service Call failed, Report an incident”, While Migrating Materials


When you migrate Materials, you are receiving below error message for some of the Materials

Service Call failed, Report an incident

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Select Implementation Projects view or Overview.
  3. Search and Open the migration activity Migration of Materials
  4. Execute Migration for the respective Migration File


The cause for the issue is that in the worksheet GTINs, you might have maintained GTIN number as 0000000000000 or a GTIN number which is already assigned to a Material.


The GTIN number is unique to a Material and it should not be duplicated.

Hence, please correct this GTIN number and try migration the Materials. If there is no GTIN number for a material then do add those materials in the worksheet GTINs.

Secondly, a same GTIN number should not be used for more than one Material, hence remove if there is any duplicate entries.

Note: Also make sure that, you are entering the valid GTIN numbers for the Materials because system will check whether GTIN is valid as per the standards.

There could be other cause, which is as follows,

The combination of Supplier ID & Supplier Part Number must be unique across all products i.e. if one supplier id & supplier part number has been maintained for one product, then the same combination cannot be used for an other product.


GNIT , Duplicate GNIT , GNIT UNIT Already Used , KBA , SRD-CC , Cross Components , How To


SAP Business ByDesign all versions