1976374 - The "External Reference" field is Not Editable in Over-the-Counter Sale Transaction.

SAP Knowledge Base Article - Public

1976374 - The "External Reference" field is Not Editable in Over-the-Counter Sale Transaction.

Symptom

The External Reference field is not editable in Over-the-Counter sale transaction.

Reproducing the Issue

1. Go to Over-the-Counter sales work center.
2. Create a new Over-the-Counter sales transaction from Common Tasks.
3. The external reference field is grayed out.

Cause

This is the designed behavior of SAP Business ByDesign system.

Resolution

The field External Reference is not supported in the Over-the-Counter Sale transaction.
As a workaround you can create an extension field in the Over-the-Counter Sale UI to add the reference purchase order ID.

Additionally you can raise a new functionality request or can contact SAP Service Center for customization.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405