1976373 - Entitlement not Available for Selection in Manual Credit Memo

SAP Knowledge Base Article - Public

1976373 - Entitlement not Available for Selection in Manual Credit Memo

Symptom

An Entitlement is not available for selection in the Manual Credit Memo.

Environment

SAP Business ByDesign.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Select New Manual Credit Memo from Common tasks.
  3. Add the required details in the invoice request.
  4. Select the View All button and go to the Items tab.
  5. Search the entitlement product XYZ in the value help of the product (XYZ represents the ID of the entitlement product).
  6. The entitlement XYZ is not available.

Cause

Entitlements cannot be selected in manual Credit memos.

Resolution

This is the expected System behaviour.

If you would like to create a Credit Memo for an Entitlement used in a Contract, create a Follow-Up Credit Memo from the Contract related Invoice.

Keywords

Credit memo, Entitlement , KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408