An Entitlement is not available for selection in the Manual Credit Memo.
SAP Business ByDesign.
Reproducing the Issue
- Go to the Customer Invoicing work center.
- Select New Manual Credit Memo from Common tasks.
- Add the required details in the invoice request.
- Select the View All button and go to the Items tab.
- Search the entitlement product XYZ in the value help of the product (XYZ represents the ID of the entitlement product).
- The entitlement XYZ is not available.
Entitlements cannot be selected in manual Credit memos.
This is the expected System behaviour.
If you would like to create a Credit Memo for an Entitlement used in a Contract, create a Follow-Up Credit Memo from the Contract related Invoice.
Credit memo, Entitlement , KBA , AP-CI , Customer Invoice Processing , How To