SAP Knowledge Base Article - Public

1975420 - Message "No Records Found" When Previewing a Document

Symptom

When clicking on the Preview of Invoice/Purchase Order documents and in the Edit Output Settings, shows a message No Records Found.

Reproducing the Issue

For example:

  1. Navigate to Customer Invoicing Work Center.
  2. Go to Invoice Documents View.
  3. Show all invoice documents.
  4. Select any invoice document and click on Edit button.
  5. Click on View All and then Preview.
  6. Message No Records Found appears.

Cause

The form template is fetched for the document is based on the Seller's Tax Registration.

If there is no form template maintained with this variant that is for the tax country and the corresponding language the system throws a message No Records Found.

Resolution

You should maintain the form template with country same as the Tax Country and the corresponding language .

To maintain this, find the tax country and select the existing form template for invoice document and click on Copy button and select As New Variant.

Keywords

KBA , "no records found" , AP-CI , Customer Invoice Processing , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer all versions