You set up an approval process for shopping carts and created a cart which matches the conditions.
A suitable approver is correctly configured.
As a result, you expect the approval to take place.
An approval task is created but remains unassigned.
Reproducing the Issue
Under the Business Task Management header, The approval task for the cart appears under the "Unassigned Tasks" monitor instead of being assigned to the expected approver.
It is no longer possible for a user to approve their own carts.
The system has been enhanced to prevent this and now automatically checks if the determined approver is also either requestor, recipient or creator of the cart and filtering them out of the approval process if they are.
As a result, if no other responsible is determined, the approval task will remain unassigned.
If you want approval to take place, then you must make sure that either:
- The sole approver is neither requestor, recipient or creator of the cart.
- There are other approvers determined so the task can still be processed by them. (via the configuration of multiple responsible or substitution rule setup)
KBA , AP-PRP , Purchase Request Processing , How To