SAP Knowledge Base Article - Public

1966243 - The Attachment Maintained in the Product ABC Master Data is not Picked Bydefault in the New Sales Order Under the Items tab for the Same Product ABC

Symptom

The attachment maintained in the product ABC master data is not picked by default in the New Sales Order under the Items tab for the same product ABC.

Reproducing the Issue

  1. Go to Product and Service Portfolio work center.
  2. Go to the Products view.
  3. In the Show field from drop-down select All Products.
  4. Search for the product ID ABC (where ABC is the product name) and click on the Go button.
  5. Click on the Edit button.
  6. Click on the View All button.
  7. Go to the Attachment tab.
  8. Click the Add button.
  9. Select File to add the file as an attchment and Save the product ABC.
  10. Go to the Sales Order work center and from Common Task select the New Sales Order.
  11. In the New Sales Order screen maintain account and other mandatory details.
  12. Click on the View All button.
  13. Go to the Items tab.
  14. Click the Add Row button and add the Product ABC.
  15. Go to the subtab Attachment.

You will see there is No record found i.e. Attachment maintained in product ABC master data is not showing here.

Cause

The attachment added in product master data is not by default picked in the New Sales Order screen within the Items tab for the same product ABC.

Resolution

This is an expected system behavior.

 

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411