SAP Knowledge Base Article - Public

1966243 - The Attachment Maintained in the Product Master Data is not Copied into the New Sales Order

Symptom

You maintained an attachment in the product master data but it is not automatically copied into the new sales order with this product.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Product and Service Portfolio work center.
  2. Go to the Products view.
  3. In the Show field, select All Products.
  4. Search for the product ID ABC (ABC is the name of the product) and click Go.
  5. Click Edit.
  6. Click View All.
  7. Go to the Attachments tab.
  8. Click Add > File to add the file as an attachment.
  9. Click Save.
  10. Go to the Sales Orders work center and from Common Tasks select New Sales Order.
  11. In the New Sales Order screen maintain the account and other mandatory details.
  12. Click View All.
  13. Go to the Items tab.
  14. Click Add Row and add the product ABC.
  15. Go to the Attachments sub tab.
  16. You can see: No records found.

Cause

The attachment maintained in a product master data is not transferred when creating a new sales order with this product.

Resolution

It is currently the expected system behavior. The same is also valid for sales quotes.

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

SAP Business ByDesign all versions