1963482 - SAP Lumira desktop does not run and does not give an error message

SAP Knowledge Base Article - Public

1963482 - SAP Lumira desktop does not run and does not give an error message

Symptom

  • When launching Lumira Desktop it fails to open.
  • No error message is given.

Environment

  • Windows all versions
  • SAP Lumira Desktop

Cause

The Lumira Desktop log files shows the error that \\some.server.corp\users\<User ID>\.sapvi directory could not be created. Users are setup to have a roaming profile stored on the network but they do not have permissions to write to the root of this directory and due to this lumira could not create the .sapvi directory needed to run.

Resolution

Warning! Modification of the configuration file can cause unexpected behaviours. Please follow all steps and make a backup copy of the configuration file.

In Window's Explorer navigate to Lumira Desktop's install folder, typically C:\Program Files\SAP Lumira\Desktop.

  1. Make a backup copy of SAPLumira.ini.
  2. Edit SAPLumira.ini and add the following line near the top before @user.home is used to redirect the users home directory to the directory of your choice:

-Duser.home=<<New File Location>>

For example this causes the c:\temp directory to be used:

-Duser.home=c:\temp

 

Keywords

KBA , BI-LUM-DIS , Lumira Desktop/Discovery , How To

Product

SAP Lumira, desktop edition 1.0