When you try to hire a Service Agent as an Employee, system throws below error message:
Person already assigned to organizational structure of the company
The service agent must first be hired in this activity. Perform a subsequent transfer for the employee if you require a change in the employee's organizational assignment
Reproducing the Issue
- Go to Personnel Administration work center
- Go to Regular Tasks view
- Go to Hire Service Agent as Employee under Hiring
- Select Service Agent ID and choose a Service Agent that have a Reporting Line Unit assigned
- Enter a Hire Date
This is the standard system behavior and those messages are olny warning messages, they will not stop you to perform the hiring process.
These message are only to inform you that the Service Agent already have an organizational structure assigned and it is for you to check if the employee might need a tranfer in the organizational structure.
KBA , LOD-CRM-EMP , Employee , How To