SAP Knowledge Base Article - Public

1960701 - Error Message "Manager assignment failed; employee or service agent XYZ () must be assigned to an org unit in the structure as an employee before they can be assigned as a manager."

Symptom

When you try to check or activate an Organizational Structure, system throws below error message:

Manager assignment failed; employee or service agent XYZ () must be assigned to an org unit in the structure as an employee before they can be assigned as a manager

Reproducing the Issue

  1. Go to Organizational Management workcenter.
  2. Select Edit Org Structures.
  3. Highlight the Org Unit.
  4. Check or Activate it.

Cause

The cause for the error message is that there was a change in the Job for the service agent XYZ () in the respective org unit but this change is not yet activated.

For Example: Initially, the employee XYZ was having the Job ID A from DD.MM.YYYY to Unlimited. Now, a new Job ID B is assigned effective from DD1.MM1.YYYYY1 but this change is not yet activated.

Resolution

So, in order to assign the Service Agent XYZ as a manager for Org Unit ABC then the change of the Job ID should be activated.

For example, if you revert the change in the Job ID back to A for the Service Agent XYZ, then you can able to assign the employee as a manager.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802