1954744 - Error Message: 'The sales organization and distribution channel in the document do not match with the product master sales data' on Customer Return

SAP Knowledge Base Article - Public

1954744 - Error Message: 'The sales organization and distribution channel in the document do not match with the product master sales data' on Customer Return

Symptom

The following error message is triggered in your Customer Return: 'The sales organization and distribution channel in the document do not match with the product master sales data.'

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Order work center.
  2. Go to the Return view.
  3. Select the Customer Return XYZ (XYZ represents the identification of the customer return).

The following error message is triggered: 'The sales organization and distribution channel in the document do not match with the product master sales data.'

Cause

The sales arrangement has been maintained after the creation of the customer return.

Resolution

It is necessary to cancel the customer return and create a new one. You will find guidance to cancel the customer return in the case document entitled "How to Cancel a Customer Return".

Keywords

Return, error, sales arrangement, cancel, cancelation, , KBA , AP-SLO , Sales Order Processing , How To

Product

SAP Business ByDesign all versions