SAP Knowledge Base Article - Public

1952408 - Bill-to party Address is missing in a Particular Customer Invoice

Symptom

When you preview a particular Customer Invoice, the address (Bill-To Party) is missing in that invoice. But, in some other Customer Invoice, the address is displaying as maintained in the Invoice Document.

Reproducing the Issue

  1. Go to Customer Invoicing work center.
  2. Select Invoice Documents view.
  3. Select Show: All Invoice Documents and Find the invoice.
  4. Select Preview button.

Cause

The cause for the issue could be that, there exist a script for this address with specific condition to display the address based on Price, Country and so on.

For Example, if the script is to show the address only if the price is more than $1000 then,

FormInvoiceRequest.bdyMain.frmSummaryBlock.frmPricing::initialize

// Display Recipient's address and ABN number only if it's $1000.

Resolution

The Form Template works as expected based on the script.

You can check the script of a field using Adobe Lifecycle Designer either online or offline mode.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP Business ByDesign all versions