SAP Knowledge Base Article - Public

1950762 - Cannot Delete Appointment Category Customer Visit

Symptom

The following error messages occur when trying to delete the standard value 0001 – Customer visit from the fine tuning activity Activitie for the Appointment activity Type:
'Value 0001 in setting Visit Report Category must also be entered in setting Category Assignment';
'Unassigning category 0001 not possible; category in use';
'Save failed.'

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projects view.
  3. Select the relevant Implementation project and click on the Open Activity List button.
  4. Navigate to the Fine-Tune step and open Activities.
  5. Click on the Assign Categories hyperlink
  6. Select 12 – Appointment as Activity Type and 0001 - Customer visit as Category for Appointment
  7. Click on the Delete button.
  8. Click on Save.
  9. The following error messages occur:
    'Value 0001 in setting Visit Report Category must also be entered in setting Category Assignment'.
    'Unassigning category 0001 not possible; category in use'.
    'Save failed'.

Cause

After your system goes live (Productive system), you will no longer be able to delete such an entry if it has been in use!

In the test system you need to first delete the Category in the Summaries fine tuning activity before you can delete it from the Appointment Category in the fine tuning activity.

Resolution

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projects view.
  3. Select the First Implementation project and click on the Open Activity List button.
  4. Navigate to the Fine-Tune step and open activity Summaries.
  5. Select Customer Visit and click on the Delete button.
  6. Click on the Save and Close button.
  7. Open the Activities activity in the Fine-Tune step.
  8. Click on the Assign Categories hyperlink
  9. Select 12 – Appointment as Activity Type and 0001 - Customer visit as Category for Appointment
  10. Click on the Delete button.
  11. Click on Save and Close.

See Also

2661499 - Business Configuration: Delte Option Not Available

Keywords

Category, Appointment, Activities, 0001 - Customer visit, Fine Tuning, Delete , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions