1950762 - Cannot Delete Appointment Category Customer Visit

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1950762 - Cannot Delete Appointment Category Customer Visit

Symptom

The following error messages occur when trying to delete the pre-delivered value 0001 – Customer visit from the fine tuning activity Activities for the Appointment activity Type:
Value 0001 in setting Visit Report Category must also be entered in setting Category Assignment
Unassigning category 0001 not possible; category in use
Save failed.

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projects view.
  3. Select the First Implementation project and click on the Open Activity List button.
  4. Navigate to the Fine-Tune step and open activity Activities.
  5. Click on the Assign Categories hyperlink
  6. Select 12 – Appointment as Activity Type and 0001 - Customer visit as Category for Appointment
  7. Click on the Delete button.
  8. Click on Save.
  9. The following error messages occur:
    Value 0001 in setting Visit Report Category must also be entered in setting Category Assignment
    Unassigning category 0001 not possible; category in use
    Save failed

Cause

You need to first delete the Category in the Summaries fine tuning activities before you can delete it from the Appointment Category in the Activities fine tuning activity.

Resolution

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projects view.
  3. Select the First Implementation project and click on the Open Activity List button.
  4. Navigate to the Fine-Tune step and open activity Summaries.
  5. Select Customer Visit and click on the Delete button.
  6. Click on the Save and Close button.
  7. Open the Activities activity in the Fine-Tune step.
  8. Click on the Assign Categories hyperlink
  9. Select 12 – Appointment as Activity Type and 0001 - Customer visit as Category for Appointment
  10. Click on the Delete button.
  11. Click on Save and Close.

Keywords

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP LE APPL. PLATFORM 1311