1948240 - Determine Assignment Button is not Working

SAP Knowledge Base Article - Public

1948240 - Determine Assignment Button is not Working

Symptom

You are not able to assign the approver via Determine Assignment button for an Expense Report created by user ABC,  further you have maintained the approver XYZ via Manually Assign Approvers but still Determine Assignment button is not able to assign the approver XYZ.

Reproducing the Issue

  1. Go to the Application & User Management Work Center.
  2. Go to the Business Task Management view.
  3. Under Unassigned task open approval task & press Determine Assignment button but approval couldn't be assigned.
  4. Go to the Cockpit Work Center & press Manually Assign Approvers link.
  5. Maintain the responsible approver.
  6. Now again press Determine Assignment button but approval couldn't be assigned.

Cause

Required authorization provided to the approver after the creation of approval task but Determine Assignment functionality do not consider these instant authorizations.

Resolution

In order to solve this issue Recall the expense report from approval and submit for approval again.
Then system will consider the manually assigned approver and then task will be assigned correctly.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Travel and Expense all versions