You are not able to assign the approver via Determine Assignment button for an Expense Report created by user ABC, further you have maintained the approver XYZ via Manually Assign Approvers but still Determine Assignment button is not able to assign the approver XYZ.
Reproducing the Issue
- Go to the Application & User Management Work Center.
- Go to the Business Task Management view.
- Under Unassigned task open approval task & press Determine Assignment button but approval couldn't be assigned.
- Go to the Cockpit Work Center & press Manually Assign Approvers link.
- Maintain the responsible approver.
- Now again press Determine Assignment button but approval couldn't be assigned.
Required authorization provided to the approver after the creation of approval task but Determine Assignment functionality do not consider these instant authorizations.
In order to solve this issue Recall the expense report from approval and submit for approval again.
Then system will consider the manually assigned approver and then task will be assigned correctly.
KBA , SRD-CC , Cross Components , How To