Supplier invoices and credit memos are created via the Scanning feature through the collaboration window but the newly created documents go into exception as none of the data from the original document is populated.
Reproducing the Issue
A new invoice or credit memo is created through the Collaboration Window.
Upon checking the newly created invoice, it appears in exception.
The exceptions relate to the many missing relevant details in spite of their presence in the original PDF file.
The Collaboration Window settings are incorrect and as a result, only the PDF file is uploaded and not the txt file that the system requires to recognize the data.
As a result, the newly created document is missing critical data.
The Collaboration Window Invoice Scanning Settings must be checked:
- Open the Collaboration Window.
- Click on Menu / Settings / Invoice Scanning.
- In the Invoice Scanning Settings window, check that the "Only upload PDF files" option is not selected.
- Also make sure that the "Enable service Scanned Invoices" is selected.
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