1944380 - In a Service Order the Error "Products w/ item group Spare part (engineer pick-up/sales) not supported for location of srv provision" is Triggered

SAP Knowledge Base Article - Public

1944380 - In a Service Order the Error "Products w/ item group Spare part (engineer pick-up/sales) not supported for location of srv provision" is Triggered

Symptom

When creating a service order, you receive the error message saying that Products w/ item group Spare part (engineer pick-up/sales) not supported for location of srv provision.

Reproducing the Issue

  1. Go to the Service Orders work center.
  2. Go to Service Order processing View
  3. Search and edit any Service Order
  4. Click in the View all Button
  5. Navigate to the Service and Spare Parts
  6. Enter the respective product 

An error message is triggered :Products w/ item group Spare part (engineer pick-up/sales) not supported for location of srv provision

Cause


You have defined multiple distribution channels for the sales unit.

Resolution

In a Service Order  if  you have defined multiple distribution channels for a sales unit, the system will always take the first  entry in the master data. If you would like to ensure that the Item Type XX will be determined you need to select the respective Sales Organization and Distribution channel for which in the Product Master Data the Item Group XX has been defined.

  1. Go to the Service Orders work center.
  2. Create new Service Order via Common Tasks view.
  3. Enter the respective Account
  4. Press the view all button
  5. Navigate to the Pricing and Invoicing tab
  6. Select the Invoicing sub tab
  7. Enter the respective Sales Unit
  8. Select the Distribution Channel
  9. Navigate to the Service and Spare Parts
  10. Enter the respective product

The Item Type XX will now be determined by the system and the error will not appear.

See Also

  1. 1822699 - In a Service Order the Error "Products w/ item group SHIP not supported for location of srv provision On-Site" is Triggered.
  2. 1773800 - Error Message: Item XX: Products with item group NORM not supported for Service Order.

Keywords

KBA , AP-SVO , Service Order Processing , How To

Product

SAP Business ByDesign 1302 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1711