SAP Knowledge Base Article - Public

1944145 - No Records Found for Transactions Under Account Overview - Sales

Symptom

The Account Monitor shows no data for an account that has associated transactions.

Reproducing the Issue

  1. Go to Account Management work center.
  2. Go to Accounts view.
  3. Select an account and open by clicking on the Account Name/Account ID.
  4. Navigate to the Sales tab.

Message No records found for all documents like Sales Quotes, Opportunities, etc.

Cause

The Account factsheet has certain restrictions which will be solved by a correction in in one of our future releases.

Resolution

If you still want to see the correct data on account fact sheet then as a workaround you shall remove the work center view Personal Data Disclosure (PERSONALDATADISCLOSURE) from the corresponding user(s).

Steps to do so:

  1. Go to Application and User Management work center.
  2. Go to Business Users view.
  3. Select the concerned user.
  4. Select the Edit button, followed by the Access Rights option.
  5. Ensure that the Personal Data Disclosure work center view is unchecked.
  6. Select the Save and Close button.

Keywords

KBA , AP-BP-BPT , Business Partner Template , How To

Product

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