SAP Knowledge Base Article - Public

1942217 - The Status of the Customer Invoice Output Remains Pending in the Intercompany Scenario

Symptom

The output status of a customer invoice created in a Intercompany scenario remains pending.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Search for the invoice ID XYZ (XYZ represents the ID of the invoice).
  4. Edit the invoice and go to the Output History tab.
  5. The status of the output document is Pending.

Cause

The communication arrangement maintained in the account is XML which has a special handling due to which the status remain as Pending. In this case a message is sent from Customer Invoice to the Supplier. The Supplier will get the XML but the status is not changed in Output History. Hence the status Pending is fine and this will not have any impact.

Follow the below steps to check the Communication arrangement maintained in the Account:

  1. Go to the Account Management work center.
  2. Go to the Accounts view.
  3. Show All Accounts and Find ABC (ABC represents the ID of the account).
  4. Select the account and choose Edit button.
  5. Go to the Communication tab and select the Collaboration subtab.
  6. Select the row for Customer Invoice / Credit Memo to check the communication arrangement type.

This also applies to Sales Order Confirmations sent via the Output Channel XML.

Resolution

This is the expected behavior of SAP Business ByDesign system.

Keywords

KBA , sales order , customer invoice , intercompany , xml , pending , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805