1936639 - The Error Message "Mandatory List Price missing for the price calculation" is Triggered in a Customer Return

SAP Knowledge Base Article - Public

1936639 - The Error Message "Mandatory List Price missing for the price calculation" is Triggered in a Customer Return

Symptom

The error message Mandatory List Price missing for the price calculation is Triggered in a Customer Return.

Reproducing the Issue

  1. Go to the Sales Order work center.
  2. Go to the Returns view.
  3. Select and Edit Customer Return XYZ (XYZ represents the identification of the customer return).

The following error message is triggered : Mandatory List Price missing for the price calculation

Cause

Due to an inconsistency, the price information was not passed successfully from the sales document and invoice to the customer return.

Resolution

The customer has the possibility to follow one of the workaround below :

  1. Go to the Sales Order work center.
  2. Go to the Returns view.
  3. Select and Edit Customer Return XYZ.
  4. Go to View All and Select the Pricing tab.
  5. Select Update Pricing > Keep Manual Change (if there was manual change)

Or

  1. Go to the Sales Order work center.
  2. Go to the Returns view.
  3. Select and Edit Customer Return XYZ.
  4. Go to View All and Select the Pricing tab.
  5. Add a new row to enter the Price List.
  6. Save.

 

Keywords

KBA , AP-IDP , Inbound Delivery Processing , How To

Product

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