1936638 - Crystal Reports 2013 failed to install on Windows 7

SAP Knowledge Base Article - Public

1936638 - Crystal Reports 2013 failed to install on Windows 7

Symptom

  • Unable to install Crystal Reports 2013 on Windows 7 computer
  • Prerequisites check fails on Operating system

Environment

  • Crystal Reports 2013
  • Windows 7

Reproducing the Issue

Try to install Crystal Reports 2013 on Windows 7 RTM Version

Cause

Windows 7 RTM is not part of supported Platforms for Crystal Reports 2013 SP01

 OS.JPG

Resolution

Update Windows 7 to SP1

See Also

2451830 - Windows Updates needed for Successful Installation of / Update to SAP BusinessObjects BI Platform 4.2 SP04 / 4.1 SP10

Keywords

Installation failed, Win7, CR2013, 14,1 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2013