1932681 - No Dropdown List Avaliable on Reason for Status Field While Rejecting Lead

SAP Knowledge Base Article - Public

1932681 - No Dropdown List Avaliable on Reason for Status Field While Rejecting Lead

Symptom

You find no dropdown list available on Reason for Status field while rejecting lead.

Reproducing the Issue

  1. Go to the New Business work center.
  2. Go to the Leads view.
  3. Select the relevant lead.
  4. Choose the Reject button.
  5. In the pop-up Set reason for Status select the drop-down list, you find no entry is available.

Cause

You did not include you can create leads in marketing and hand them over to sales into scope.

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Project Implementation view then select the relevant project.
  3. Choose the Edit Project scope button.
  4. Go to step 4 Question->Show All Elements->Sales->New Business->Lead Management.
  5. Select the checkbox for the question You can create leads in marketing and hand them over to sales.
  6. Choose the Next button to Finish the scope.

Keywords

KBA , AP-LP , Lead Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308