You find no dropdown list available on Reason for Status field while rejecting lead.
Reproducing the Issue
- Go to the New Business work center.
- Go to the Leads view.
- Select the relevant lead.
- Choose the Reject button.
- In the pop-up Set reason for Status select the drop-down list, you find no entry is available.
You did not include you can create leads in marketing and hand them over to sales into scope.
- Go to the Business Configuration work center.
- Go to the Project Implementation view then select the relevant project.
- Choose the Edit Project scope button.
- Go to step 4 Question->Show All Elements->Sales->New Business->Lead Management.
- Select the checkbox for the question You can create leads in marketing and hand them over to sales.
- Choose the Next button to Finish the scope.
KBA , AP-LP , Lead Processing , How To