1931580 - In your Service Order the following Error/Warning Message is Triggered "Item 10: Release not possible;quantity exceeds inventory quantity at custodian XYZ"

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1931580 - In your Service Order the following Error/Warning Message is Triggered "Item 10: Release not possible;quantity exceeds inventory quantity at custodian XYZ"

Symptom

In your service order the following error/warning message is triggered : Item 10: Release not possible;quantity exceeds inventory quantity at custodian XYZ (XYZ represents the identification of the custodian).

Custodian stands for the ship-to party of the service order.

Reproducing the Issue

  1. Go to the Field Service and Repair work center.
  2. Go to the Order Pipeline view.
  3. Select the Service Order ABC (ABC represents the identification of the your service order).
  4. Select the action Confirm execution to create a service confirmation

The following warning message is triggered :
Item 10: Release not possible;quantity exceeds inventory quantity at custodian XYZ

Cause

One of the reason for the warning message is that the service confirmation already exist for the service order, however the binding of the item from the service confirmation to the service order has been removed. This can happen if the item is first removed and added again to the service confirmation, it is then required to add the service order reference to the item.

Resolution

In order to fix the issue you can follow the steps below :

1. Cancel the Invoice for the Service Confirmation already created.

  • Go to the Customer Invoicing work center.
  • Go to the Invoice Documents view.
  • Select the invoice DEF (DEF corresponds to the invoice of the service confirmation).
  • Select Cancel.
  • Release the Cancel invoice.


2. Cancel the Service Confirmation.

  • Go to the Field Service and Repair work center.
  • Select the Service Confirmation view.
  • Edit the service confirmation for the service order ABC and Item 10.
  • Go to View All
  • Go to the General tab
  • Input a reason for rejection and SAVE


3. Create a new service confirmation with the reference to the item 10.


4. Create a new invoice.

Keywords

KBA , AP-SVO , Service Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308