1929886 - The Service Confirmation has not been Created Automatically in the Third-Party Repair Scenario

SAP Knowledge Base Article - Public

1929886 - The Service Confirmation has not been Created Automatically in the Third-Party Repair Scenario

Symptom

The service confirmation has not been created automatically in the Third-Party Repair scenario.

Reproducing the Issue

  1. Go to the Service Orders work center.
  2. Create a New Service Order ABC for the third-party repair (ABC represents the ID of the service order).
  3. Save and Release the service order for Execution.
  4. Subsequent documents like Purchase Request, Purchase Order and Goods Service Receipt got created from the service order.
  5. You are expecting creation of the Service Confirmation with the release of the Goods Service Receipt, however the Service Confirmation remains in Not Released status in the Field Service and Repair work center -> Service Confirmations view.

Cause

The service confirmation did not got released automatically because the Individual Material (Registered Product) XYZ used in the Purchase Order (created from the service order) is blocked (XYZ represents the ID of the registered product).

Resolution

  1. Go to the Service Orders work center.
  2. Go to the Service Orders Processing view.
  3. Search for the service order ABC (ABC represents the ID of the service order).
  4. Select the service order and choose the Edit button.
  5. Select the View All button and go to the Documents Flow tab.
  6. Select the ID of the purchase order DEF to open it in a new screen (DEF represents the ID of the purchase order).
  7. Select the View All button in the purchase order DEF.
  8. Go to the Items tab and select the Basic Data tab.
  9. Find the registered product XYZ under Main Affected Product section (XYZ represents the ID of the registered product).
  10. Open the registered product XYZ -> select the View All button -> Go to the General tab.
  11. You can find the status of the registered product XYZ is Blocked.
  12. Select the Change Status button and choose Active.

Keywords

KBA , AP-SVO , Service Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305