You encounter an issue with a published dashboard timing out. There are several settings that can be adjusted according to where the timeout is occuring.
Reproducing the Issue
A dashboard runs for extended lengths of time and refreshed at certain intervals. After a period of time, the dashboard is no longer updating.
An end user keeps a dashboard open for an extended amount of time. A manual refresh is done and the user is forced to log into the Platform again.
A dashboard is being refreshed and times out before all data is returned.
Various Timeout settings affect published dashboards.
The cause can stem from a number of areas;
- BI Launchpad time outs
- Live Office Time Outs,
- Web Service Time Outs
Knowledge Base Articles associated with Time Outs are consolidated here.
Please see the References Section Below
"time out", timout, , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem