1928484 - How to configure the application pool identity for Crystal Reports in a web application?

SAP Knowledge Base Article - Public

1928484 - How to configure the application pool identity for Crystal Reports in a web application?

Symptom

  • Incorrectly configured application pool identity will lead to a number of issues
  • These may include 500 errors, viewer not displaying, load report errors and more

Environment

  • SAP Crystal Reports, developer version for Microsoft Visual Studio
  • Crystal Reports 2008
  • Microsoft Visual Studio (2010, 2012, 2008, 2005)

Resolution

  • The application pool identity should be set to an account which has read / write access to the rpt files location, images location, CRViewer folder location and file export location
  • The account under which the IIS is running should also have the permissions to above locations
  • The %TEMP% folder also needs read / write permissions
  • To troubleshoot issues related to permissions use the Process Monitor utility and search the logs for "Access Denied" messages

Keywords

crvs cr4vs 2010 2012 net vs rights set up setup http error , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , How To

Product

SAP Crystal Reports, developer version for Microsoft Visual Studio