1925414 - Is it Possible to Mass Upload Skill Profiles for Service Agents?

SAP Knowledge Base Article - Public

1925414 - Is it Possible to Mass Upload Skill Profiles for Service Agents?

Symptom

You have migrated some Service Agents and would like to know whether it is possible to upload Skill Profiles for those Service Agents either through Mass Change or Migration?

Resolution

It is not possible to mass upload the Skill profile/details for Service Agents either through Mass Change or Excel Upload or Migration. The only workaround is that it needs to be added manually.

One of the reason that, we don’t have this functionality is that it is a free-text item. Hence, the number of characters in this field could more.

Keywords

KBA , SRD-HR-RPM , Resource Pool Management , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708