An approval task for Shopping Cart is not routed to the relevant Organizational Unit Manager. In the approval process for shopping carts, you have previously selected the Work Distribution: Approval by Reporting Line Unit Manager.
The Valid To date for the Organizational Unit Manager is expired.
- Go to the work center Organizational Management.
- Go to the view Org Structures.
- Find the relevant org unit of the manager.
- Go to the tab Timelines.
- Find the Attribute Organizational Unit Manager.
- Verify that the Valid To is expired.
- If so, select the Common Task Edit Org Structures and change the validity.
KBA , SRD-CC , Cross Components , How To