1922083 - Error Message: Service call failed; report an incident, While Migrating Open Sales Orders

SAP Knowledge Base Article - Public

1922083 - Error Message: Service call failed; report an incident, While Migrating Open Sales Orders

Symptom

When you migrate Open Sales Order, system throws below error message:

Service call failed; report an incident

Reproducing the Issue

1. Go to the Business Configuration work center.
2. Go to the Overview view.
3. Find the Migration of Open Sales Orders activity.
4. Select Migrate open sales orders using the migration tool.
5. Execute Migration Step by Step.

Cause

The cause for the might be,

  1. The Products assigned in the Sales Order doesn't exist in the system.
  2. The Products assigned in the Sales Order is not activated for Sales.
  3. The Accounts assigned in the Sales Order doesn't exist in the system.
  4. The Accounts assigned in the Sales Order is in status Blocked.
  5. The Accounts assigned in the Sales Order is Active but there is no Address maintained in the Communication tab of the Account.

Resolution

1. For any Sales Order if you are assigning an Account then the Account should be Active. So, in order to complete the migration of above Sales Orders (Status: Blocked), the status should be Active.

2. For any Sales Order if you are assigning an Account then the Account should be Active and also the Account should have a valid Address. Maintain the address for the Account (tab Communication; sub tab Addresses)

3. For any Sales Order if you are assigning a Product then the Product should have the Sales enabled.

Keywords

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Business ByDesign all versions