1919405 - You get an Error Message When you try to Delete a Sales Quote: "Deleting document not possible; output history exists"

SAP Knowledge Base Article - Public

1919405 - You get an Error Message When you try to Delete a Sales Quote: "Deleting document not possible; output history exists"

Symptom

You get an error message when you try to delete a sales quote: Deleting document not possible; output history exists.

Reproducing the Issue

  1. Go to the New Business work center.
  2. Go to the Sales Quotes view.
  3. Show All Quotes and Find XYZ (XYZ represents the ID of the sales quote).
  4. Select the sales quote XYZ and choose the Delete button.
  5. The sales quote cannot be deleted with an error message: Deleting document not possible; output history exists.

Cause

The sales quote was already submitted in the past and output was sent to the customer account.
It is not possible to delete sales quotes which already have the output history, this is the expected behavior of the SAP Business ByDesign system.

Resolution

Instead of deleting the sales quote, you can cancel the quote by adding the Reason for Rejection:

  1. Go to the New Business work center.
  2. Go to the Sales Quotes view.
  3. Show All Quotes and Find XYZ (XYZ represents the ID of the sales quote).
  4. Select the Go button.
  5. Edit the sales quote and select the View All button.
  6. Go to the General tab.
  7. Add a value in the Reason for Rejection field.
  8. Save the sales quote.

Keywords

KBA , AP-PRP , Purchase Request Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308